EFFECT OF MODERN OFFICE EQUIPMENT ON THE SECRETARIES PERFORMANCE (A CASE STUDY OF CENTRAL BANK OF NIGERIA, ENUGU)
ABSTRACT
Modern Office equipment do not imply layoff of workers rather they brought about more job performance opportunities for professional.  The equipment are merely devices used to save, sort and time of production people would still be needed to manipulate the equipments.  This study is the effects of modern office equipments on the secretarial performance (A case study of Central Bank of Nigeria, Garden Avenue, Enugu).  However, both primary and secondary data was used in gathering information for the study.  The secondary data come as a review of documented materials, while the primary data obtained with the help of questionnaire and oral interview, be administered to the respondent with the help of the researcher who will help the uneducated ones to fill in the boxes by explaining the question to them.  A total number of 171 questionnaires was distributed.  The data collected was tabulated and analyzed using percentages.  The findings of these study shows that there has been gradual but great awareness and improvement in the secretary services of today’s office.  These improvements have been mostly technological which have brought great demand and challenge on the secretary to improve on skills and education so as to be able to operate effectively and efficiently.
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION                        
Background of the study                      
Statement of Problem                  
Purpose of the Study                     
Research Questions                          
Scope of the Study                            
Significance of the study                 
Definition of Terms                         
CHAPTER TWO:
LITERATURE REVIEW                     
Modern office equipments                    
Effect of office Equipments                  
Elimination of Monotonous and Repetitive Task      
Comparison of the old and latest office equipment as perceived in secretarial profession               
Summary                                       
Empirical Studies                           
CHAPTER THREE:    RESEARCH DESIGN METHODOLOGY    
The Design of the study                        
Area of the study                               
The Population of study                       
Sample and Sampling Procedure                 
Instrument for Data Collected                   
Validity of Research Instrument            
Reliability of the Instrument            
Method of Data Collection (Administration of instrument)    
Method of Data Analysis                          
Decision Rule                                 
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
Presentation of Data                   
Summary of Findings            
CHAPTER FIVE: DISCUSSION AND CONCLUSION AND RESULTS
Discussion of Findings                
Conclusions of the study                  
Recommendations                             
Implication of Findings                        
Suggestion for further Studies                 
Limitation of the study                 
References
Appendices
ABSTRACT
This study is intended to evaluate the effective use of Information and Communication Technology as a Tool good Management using First Bank plc Enugu.  Information Technology includes any Communication devices such as a telephone ie. Cellular phones, television, computer and network hardware and software satellite system and so on as well as video conferencing and distance learning information technology such as online banking and relationship marketing are increasingly important. In the banking industry they use Information Technology channels to interest with their financial services provider and this interaction affects the relationship quality between the customer and the financial services providers. Any banking industry that did not exhibition information technology gaps have more positive perceptions wit their financial services provides.  Information technology which deal with the roles and impact it plays on the banking industry have improve the economy. The objective of the study includes finding out whether the information technology is efficient or not to recommend solution based on the findings and to know whether if perform expectation. Methodologies used in collecting data include only primary and secondary sources of data. From the data collected the researcher will find out whether the information has improved the services render or not the researcher will also worked on the problem of information technology and solution to the problem.  Finally she will show how information technologies have improved their services in the banking industry.
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
Ezeugwu (2009), modern office equipment include data stamps, stapler, pin remover, computer.  Most jobs done in the today’s offices could be done better and quicker by using modern office equipments.
    Neuner, Coffery, Clerin (2002), Modern office equipment is the intermediary between the secretary and her job it enables her to accomplish more work in few hours with greater efficiency and better quality.  The use of the modern office equipment by a secretary can result in greater output than that of a secretary using manual equipment. The expansion of office necessitated the development of modern office equipment. In developing countries like Nigeria for instance, where children build things for fun, for instance Kites, and toys.  The white men of old constructed certain equipment in past years.  What the white men need as they were in those day was to develop reasonable things like office equipment.
    Barbara (1986) said “Long before machine existed, people found ways to calculate with their hands, or arrange stones, in files, wrote with feathers and tied to sticks.  All these are in order to keep track of quantities.  As new business developed in the world due to technological changes, business organizations stir to give better product and betters services in order to say in business.  The need for more information and circulation of the information, transactions, exchange distribution of the information, book keeping records, payroll, copies of documents.  All these motivated managers to produce modern equipment which facilitates office work and ultimately lead to greater output.
    Wally, (1968), emphasized that accounting machines were introduced as a result of problems observed in the hand written system.
    In another development, stand well explains that the first automatic machine “the auto-typist was striking the keys in American.  These automatic typewriters were operated by the use of electricity.  They type already prepared text in a pre-determined display without a typist sticking the keys, returning the carriage or operating any of machine control.
    Worse, Kenned, Mehta (1978) stated that the automatic typewriter produce copies from the original typescript that the speed of up to 145 words per minute or above.  Each of these documents look like original copy creating good impression when letter are send to organization  and individuals customers. On his issues of modern quality automation, Fuar (1977 stated; “The advent of t industries revolution and ever increasing amount of data to be processed and more efficient method of processing words and data. For this reason, word processors were constructed to solve the problem.
    Another Author, Elendu (1985) also gave his own opinion of the routine book keeping and related tasks in a single operation.  Johnson (1982) also emphasized that during the 20th century IBM developed the first electric typewriter to further increase speed of production and is known as automatic typewriter.
    Modern equipment as compared with the old equipment in secretarial job. The main considerations were based on cost, speed and currencies afforded by the use of these machines.  Frequent manual work causes fatigue which consequently leads to low productivity.  Many organizations have installed these modern equipment and the secretaries are present to manipulate some of them in discharging their duties.  Moreover, modern office equipment act as improvement tools in the secretary’s job.  The use of modern office equipment by the secretary can result to a greater output than that of secretary manual equipment.
STATEMENT OF PROBLEM
Automation in office emerged to replace manual work and enhance office efficiency and productivity.  The secretaries profession has witnessed the market change in terms of advancement in technology.  The modern office equipment has taken role of events with the growing rate of scientific and technology.
Today, there are office equipment which are used in organization to improve office and reduce labour costs.  The equipments are electric typewriters, computers, photocopying machine, addressing machines, accounting machine and dictating machine are used in the offices.
In this study, the problem, is that it has not been known the extent these modern office equipment has help the secretaries in performing their duties effectiveness and efficiency. It has also not been known whether the use of modern office equipment act as important took in secretary’s job.
However, this research work is to fund out the contribution o of modern office equipments towards advancement of secretaries profession.
PURPOSE OF THE STUDY
The purposes of the study are as follows;
i.    To find out the type of modern office equipment used in Central Bank of Nigeria, Enugu.
ii.    To determine the extent the use of these office equipment assisted the secretary in performing her job.
iii.    To find out if any of the equipments is modern.
iv.    To find out the problems associated with using modern equipment in Central Bank of Nigeria.
v.    It is also meant to find out if Central Bank of Nigeria management derive any advantages from using equipments.
RESEARCH QUESTIONS
The following research questions have been formulated as a guide and to sought answer to the following questions:
i.    What are the various type of modern office equipment that are used in Central Bank of Nigeria?
ii.    What are the problems the secretaries encounter in the use of these office equipment?
iii.    To what extent has the use of these equipment helped secretaries in the job?
iv.    What economic advantages does the central Bank of Nigeria derive from using modern office equipment?
SCOPE OF THE STUDY   
The study is design to find out only the contribution of modern office equipment in the advancement of secretaries profession in Central Bank of Nigeria, Enugu.
SIGNIFICANCE OF THE STUDY
This research will work as an indicator to employee so that they known the type of modern office equipment needed by the secretary that will best for maximum efficiency and productivity of secretaries work, and the entire organization. It will be useful as a means to ease workload of secretaries in the office and bring job efficiency to secretaries.  This work is coming up at this point in time when the world is shifting from the old office equipment to modern office equipment.
    In this development, this work will go further to help Chief Executive, Office Managers, and our future researchers to improve on their assignment or responsibilities.
    Finally, business organization, lecturers in the universities and other higher institutions of learning will appreciate the importance of these modern office equipment and procure them.
DEFINITION OF TERMS
-    Secretary:  Is a person employed in a office to handle correspondence, keep files and do clerical work for another person or an organization.
-    Equipment:  It is a tangible property that is used in the operations of a business.
-    Office: Is a room or building used as a place of business for non-manual work.